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JobTrack™  

• What are the service terms?
• How and where do I send my drive?
• When will I have my data back?
• How will you send me my data?
• What payment methods do you accept?
• What is the cost of the service?
• What confidentiality level should I expect?
• Who is the service oriented to?
• Can my technician recovery my data?
• Why is a Clean Room required to recover data?
• Can data always be recovered?

What are the service terms?

Please contact us for service terms applicable to your area.

How and where do I send my drive?

The information needed for the shipping of your devices is available here.

When will I have my data back?

The time that it takes for the recovery is determined case by case during the evaluation of the device. Once the evaluation is through (approximately 6 hours), you will be informed the time frame and cost of the recovery.

How will you send me my data?

Your data will be sent through a secure courier to wherever in the world the data is required. Some levels of service include express dispatch free of charge. Generally, the data will be recorded on CD-ROMs or DVD-ROMs. However, if the volume of the information is high, you can purchase, through us, an external USB device or similar, or we can record the data on a hard drive or other device provided by the client.

In most cases, shipping costs are at the client’s expense. All of our clients also have the alternative of receiving the most urgent files through the Internet, while they wait for the physical copy of the information.

What is the cost of the service?

The cost of the service depends on the kind of damage the device presents. You can request for an online estimated quotation that will give you an idea of the cost of our services, but it is impossible to determine the exact cost before your device has gone through an evaluation. Nonetheless, most of the cases are solved for less than USD 1000. que le dará una idea del costo de nuestros servicios, pero no es posible definir el costo exacto antes de evaluar su dispositivo. Sin embargo, la mayoría de los casos se resuelven por menos de USD 1000.

What payment methods are accepted?

We try to incorporate the greatest amount of payment methods for our clients. Due to this, we recommend you to ask your local laboratory what payment methods are available at the time. Currently we take credit/debit cards (VISA, Mastercard, Magna, American Express and others) and accept payments by direct wire transfer to our bank account, Personal Checks, Cash, Money Orders and Paypal.

What confidentiality level can I expect?

Our confidentiality policy is very strict. Please ask for a starndard confidentiality agreement for further reference.

Who is the service oriented to?

The service is oriented to any person or company that needs to recover lost by whatever cause from their digital storage devices, be it Hard Drives, CD-ROM, DVD-ROM, Flash Memories, etc. Our clients range from home users all the way up to companies listed on the FORBES 500.

Can my technician recover my data?

In some cases, the answer is yes. Yet in many others, a recovery attempt without the adequate knowledge and or tools can result in irreparable loss. Without the intention of discrediting your technician, vast experience and specialized equipment are needed to tackle a data recovery process.

Why is a Clean Room required to recover data?

The reading-writing heads of a hard drive are placed at only a few microns distance from the plates, held in position by a carefully designed air cushion. Any dust, smoke or other material particle can easily collide with the head and cause what is denominated as a “Head Crash”; or in other words, the collision of the heads on the magnetic surface of the plates, causing a microscopic abrasion that destroys the magnetic substrate over which the data is written. Due to this, a particle-free environment is needed to be able to work inside a hard drive. This kind of environment is achieved within a Class 100 or ISO 5 Clean Room.

Can data always be recovered?

Recovery is possible in most cases. However, there are times when it is not posible to recover the information. For example, when a ‘head crash’ is produced, or in other words, when the heads collide with the surface of the plate, damaging the magnetic substrate where the information is written, recovery is not possible. In this and in some other specific cases, it is not possible to have successful recovery processes.