Homepage / Data Recovery

Data Recovery at Kepler

With thousands of cases solved each year, from customers in more than 20 countries around the world, Kepler is the right choice for Data Recovery in the Americas.

Kepler is one of the very few ISO 9001:2000 certified Data Recovery providers in the world and the only one in Latin America.

Our company is capable of solving data loss

• Any cause : Natural disasters, hardware failure, software failure, unintentional erasure or formatting, virus attacks, file curruption and others.
  
  
• Any Device : Hard Drives (IDE/ATA, SATA, SAS, SCSI, Fiber Channel and others) of any size, any manufacturer and any form factor. Servers and RAID arrays, CD/DVD, Memory Cards (SD, CF, MMC, MS and others), Ipod and other music players, thumbdrives and many other storage devices.
  
• Any Platform : All file systems including the ones present in MS-Windows (3.X/95/98/Me/2000/XP/2003/Vista), Mac, Linux, Unix, BSD, HP-UX, Sun Solaris, Novell Netware and many others.

For a free estimate please send us your device* .

I lost my data, What should I do?

If you nave lost data due to any damage in your storage devices, please consider the following advice.

• DO NOT try to power on your device again, nor try to install or use software to try to recover data. Please remember: No software can recover data from a physically damaged device.

• Send your equipment ONLY to qualified personnel. A damaged hard drive or any damaged electronic device suffers unpredictable behavior and in many cases failure gets worse progressively. In some cases data recovery becomes impossible after the user or unqualified personnel damages the file system using inadequate software, overwriting the files or causing further physical damage trying to recover data.

 

The process at Kepler

 

Sending your Device

Complete the Submit a Case Form and attach the shipping label to the box. This information is vital to correctly evaluate and process your case. As soon as your device arrives to our labs, our engineers will diagnose the problem and determine if Data Recovery is feasible. This stage takes just a few hours (depends on the device) and in most cases if free of charge.

 

Quotation

Once the problem is evaluated, we will present you a quotation including prices for the service level options available for your case. At this point you can take an informed choice and start the recovery process immediately.

 

 

Get your Data Back

After Recovery Process is finished, we will provide a report stating the recovered files through our Jobtrack Case Tracking system. If you are near one of our facilities, you can even check the files in person before paying for the service. If data was recovered succesfully, it will be copied to your device of choice and delivered in the format you prefer. Our Customer Support Department will guide you in order to successfully reinstall your data.

 

 

 

*Conditions Apply

In some cases evaluation requires a fee, for example in case of RAID arrays and Urgent service level.